At Acon Academy (“we,” “us,” or “our”), we are committed to protecting the privacy and personal information of all individuals who engage with us, including students, guardians, instructors, staff, and website visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial legislation.By accessing our services, registering for courses, or using our website, you agree to the terms set out in this Privacy Policy.
1. What Information We Collect
We may collect and process the following types of personal information, depending on the nature of your interaction with Acon Academy:
a. Personal Identification Information
- Full name
- Date of birth
- Gender (optional)
- Mailing address
- Phone number
- Email address
- Emergency contact details
b. Academic and Program Information
- Language level or placement test results
- Course enrollment details
- Attendance records
- Performance and assessment outcomes
- Class recordings (if applicable to online instruction)
c. Payment and Financial Information
- Payment method (e.g. credit card, e-transfer—processed via secure third-party gateways)
- Payment historyInvoice and receipt details
d. Website and Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Referring URLs and site navigation behavior
- Cookies and analytics tracking (e.g., via Google Analytics)
e. Optional or Voluntary Information
- Testimonials or feedback you provide
- Media or image consent forms
- Communication preferences
2. How We Use Your Information
We use your personal information for the following purposes:
- To register you for courses and manage your academic progress
- To communicate with you regarding schedules, updates, and support
- To issue invoices, process payments, and provide receipts
- To assess eligibility for course placement
- To administer student records and internal reporting
- To improve our educational content and service offerings
- To respond to your inquiries, support requests, or complaints
- To comply with legal obligations or law enforcement requests
- To personalize your experience on our website and track usage trends
3. Consent and Withdrawing Consent
We collect and process your personal information with your knowledge and consent. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, withdrawing consent may affect your ability to continue in a program or access certain services.
4. Disclosure of Personal InformationWe do not sell, rent, or trade your personal information.We may share your information with third parties only in the following cases:
- Service Providers: Trusted third parties that assist in operations (e.g., payment processing, email systems, learning platforms), all of whom are contractually obligated to protect your data.
- Legal Requirements: If required to comply with applicable laws, court orders, or government regulations.
- Emergencies: Where necessary to protect the health or safety of students or staff.
- Academic Integrity: If collaborating with regulatory or certifying bodies for audits, evaluations, or verifications.All such disclosures are made with appropriate safeguards to ensure confidentiality and limited use.
5. Data RetentionWe retain your personal data for as long as necessary to:
- Fulfill the purpose for which it was collected
- Satisfy legal, accounting, or reporting requirements
- Resolve disputes or enforce agreements
When no longer required, your information will be securely deleted, anonymized, or archived in accordance with industry best practices.
6. Security Measures
We implement appropriate technical and organizational safeguards to protect your personal information, including but not limited to:
- Role-based access controls
- Secure data storage (encrypted, where applicable)SSL encryption for online submissions
- Routine backups and audit logs
- Staff training on confidentiality and data handling
Despite these measures, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage users to take reasonable precautions when submitting information online.
7. Your Rights
- You have the right to:Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent, subject to limitations
- File a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated
- To exercise these rights, please contact us using the information provided below.
8. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance your browsing experience and analyze site traffic. You may choose to disable cookies in your browser settings, though this may affect website functionality.Analytics data collected (e.g., via Google Analytics) is anonymized and used to understand user behavior for service improvements. No personally identifiable information is shared through these analytics tools.
9. Third-Party Links
Our website may contain links to third-party websites or tools not operated by Acon Academy. We are not responsible for the privacy practices or content of these external sites. Users are encouraged to review third-party privacy policies when leaving our domain.
10. Changes to This PolicyWe reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website and will take effect immediately unless otherwise noted. We encourage you to review this Policy periodically to stay informed of how we protect your information.
11. Contact UsFor questions, requests, or concerns related to this Privacy Policy or your personal data, contact: Acon Academy – Privacy Officer
info@aconacademy.ca
8773592035