Privacy Policy

1. Introduction

ACON Academy ("we," "our," or "us") is committed to protecting the privacy of our students, prospective students, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at aconacademy.ca or interact with our services.

By using our website or submitting information through our forms, you consent to the practices described in this policy. If you do not agree with any part of this policy, please do not use our website.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you fill out inquiry forms, register for a free class, or apply for admission.
• Program Interest: The programs or services you are interested in, your current French language level, and your immigration or career goals.
• Campus Preference: Your preferred campus (Surrey or Kelowna) and scheduling preferences.
• Usage Data: Information about how you use our website, including pages visited, time spent, and referring URLs, collected through standard web analytics tools.
• Communications: Records of correspondence when you contact us by email, phone, or through our website forms.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and provide information about our programs and services.
• Process enrollment applications and schedule placement assessments.
• Send you relevant information about programs, schedules, financial aid, and upcoming events at ACON Academy.
• Improve our website, programs, and services based on usage patterns and feedback.
• Comply with applicable laws and regulations.
• Maintain records as required for institutional administration and regulatory compliance.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., email platforms, CRM systems), subject to confidentiality agreements.
• Legal Requirements: We may disclose information if required to do so by law, court order, or governmental authority.
• Regulatory Compliance: We may be required to provide certain enrollment and program information to applicable regulatory or governmental authorities.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. Enrollment and student records are retained in accordance with applicable BC privacy legislation.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

8. Your Rights

Under applicable Canadian privacy legislation (PIPEDA and BC PIPA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal and contractual restrictions).
• Request deletion of your personal information, where applicable.

To exercise any of these rights, please contact us at info@aconacademy.ca.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: